Sellgo is a fast growing, Portland/ San Francisco -based startup that is reinventing the way people sell on e-commerce, particularly on Amazon. Leveraging ground-breaking Data Analytics and AI technology and a seamless customer experience, Sellgo guides you through a few simple steps to capture profitable items to sell and transform people's lives through technology. The future of selling on e-commerce is changing and Sellgo is leading the way.
Sellgo is seeking a hardworking and process-oriented Customer Success Representative to join our CS team! You will be responsible for representing the voice of the customers, capturing insight and providing recommendations for customer satisfaction & sales conversion.
· Associate degree, or equivalent experience.
· Knowledge/ experience about Amazon FBA business, Walmart e-commerce, Jet e-commerce, Alibaba, etc.
· Experience working in a performance oriented, customer-centric environment
· Tech savvy, with proficiency in Microsoft Suite and Google Drive
· Highly data-driven to deliver overall company goals and metrics
· Excellent verbal and written communication skills
· Natural ability to collaborate with teams across the organization and thrives in a dynamic, fast-paced environment
· Must be flexible with schedule, and live in the Portland, OR area in order to be considered
· Respond to all customer inquiries regarding services, orders, designs, and online interactive tools through email, Chat, and phone calls
· Connect with contractors as necessary to meet build-out completion deadlines
· Partner with stylists to ensure customer’s needs and requests are successfully captured in the designs
· Adhere to customer follow-up timelines
· Gather feedback from customers and record in appropriate spreadsheets
· Smart, engaged co-workers.
· Great learning opportunity and experience to build a technical platform from the ground up, to beta test, to implement a live system, and to continue to improve upon it.
· Freedom in the ownership and great opportunity in career development during our growth. Let’s win and have fun together.
· Competitive total compensation package with medical benefits.
· Being an asset to our communities worldwide.
· Much more …
There are 7 words to describe us: think
big small, start small and act fast. Sellgo would like to create and communicate a bold direction in technology that is impactful. We believe that accomplishing more with less is a smart way of doing things, and last but not least, develop a bias for action.
Sellgo is an equal opportunity employer, we celebrate diversity by providing an opportunity for all, including those who belong to underrepresented minority groups, to grow with us.
HOW TO APPLY THE JOB
· Please provide references.
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We capture, analyze, and represent billions of data points from Amazon marketplace in the most meaningful way to help sellers.